Privacy policy
Last updated: September 18, 2026
Olivetta respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect information when you visit tryolivetta.com, place an order, contact us, subscribe to marketing communications, or otherwise use our website and services. Olivetta is operated by Lead3 NET, SL, a company registered in Spain.
Business Information
Olivetta Operated by: Lead3 NET, SL
Registration Number / NIF: B19899590
Address: Calle Jiménez e Iglesias 10, 4C, 28903 Getafe, Madrid, Spain
Phone: +34 632 961 048
Email: support@tryolivetta.com
Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and purchase information
- Payment and transaction information
- Customer service communications
- IP address
- Browser and device information
- Website activity and usage information
- Cookie and advertising information
Payment information is processed by our payment providers. We do not directly store complete payment card details.
How We Collect Information
We may collect information:
- When you place an order.
- When you contact customer support.
- When you subscribe to emails or promotions.
- When you submit information through our website.
- Automatically when you browse or interact with the website.
- Through cookies and similar technologies.
- From service providers that help us operate our store.
- How We Use Your Information
- We may use personal information to:
- Process and fulfill orders.
- Process payments and refunds.
- Arrange shipping and delivery.
- Send order confirmations and tracking information.
- Provide customer support.
- Handle returns and other order-related requests.
- Prevent fraud and unauthorized transactions.
- Maintain and improve our website.
- Understand how customers use our website.
- Measure advertising and marketing performance.
- Send promotional communications where permitted.
- Comply with legal, tax, accounting, and regulatory requirements.
Shopify
Our online store is hosted by Shopify. Shopify provides the ecommerce platform we use to operate our website, process orders, and provide our services. Shopify may process information about your device, website activity, orders, and transactions in connection with providing its services. Shopify and its service providers may process information in countries outside your country of residence.
Payments
Payments may be processed through Shopify Payments or other payment providers available at checkout.
Payment providers may collect information such as:
- Your name
- Billing address
- Payment method
- Transaction information
- Payment details
- Fraud-prevention information
Payment providers process this information according to their own privacy and security practices.
Shipping and Order Fulfillment
Olivetta ships to customers in multiple countries and regions, including:
- United States
- Canada
- European Union
- United Kingdom
- Australia
- New Zealand
- Latin America
- Other supported international destinations
- To complete your order, we may share necessary information with shipping carriers, fulfillment providers, warehouses, customs authorities, and delivery partners.
This may include:
- Name
- Shipping address
- Email address
- Phone number
- Order details
- Delivery information
- Customs information where required
- We only share information reasonably necessary to process and deliver your order.
Cookies and Similar Technologies
We may use cookies and similar technologies to:
- Keep the website functioning properly.
- Remember your cart and preferences.
- Understand website traffic and usage.
- Improve website performance.
- Measure advertising results.
- Provide relevant advertising where permitted.
- You may control certain cookies through your browser settings or through available cookie preference tools on our website. Where required by applicable law, non-essential cookies will only be used after obtaining appropriate consent.
Advertising and Analytics
We may use advertising and analytics services to understand how visitors interact with our website and to measure the performance of our marketing campaigns.
These services may use cookies, device information, IP addresses, or similar technologies to provide analytics or advertising services.
Where required by applicable law, you may have the right to opt out of certain advertising or data-sharing activities.
Marketing Communications
If you subscribe to marketing communications, we may send you information about:
- New products
- Promotions
- Special offers
- Company updates
- You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. You may still receive necessary transactional messages related to orders, deliveries, returns, refunds, or customer service.
When We Share Information
We may share personal information with companies that help us operate our business, including:
- Shopify
- Payment processors
- Shipping carriers
- Fulfillment providers
- Customer support services
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing providers
- Fraud-prevention and security providers
- Professional advisers where necessary
- We may also disclose information when required by law or when reasonably necessary to protect our business, customers, rights, or services.
United States Privacy Rights
Customers in the United States may have certain privacy rights depending on the state in which they live.
- Where applicable, these rights may include the ability to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request information about how personal information is used or disclosed.
- Opt out of certain targeted advertising, sale, or sharing of personal information where required by law.
- Exercise applicable privacy rights without unlawful discrimination.
- Privacy rights and requirements vary by state and may be subject to legal exceptions. To submit a privacy request, contact us at support@tryolivetta.com. We may need to verify your identity before completing certain requests.
European Privacy Rights
Because Olivetta is operated by Lead3 NET, SL, a company established in Spain, applicable European data protection laws may apply to certain processing of personal information.
Where applicable, you may have rights to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of personal information.
- Restrict certain processing.
- Object to certain processing.
- Request portability of certain information.
- Withdraw consent where processing is based on consent.
- To exercise your privacy rights, contact us at support@tryolivetta.com.
- Where applicable, you may also have the right to contact a relevant data protection authority.
International Data Transfers
Because we operate an international ecommerce business and use global service providers, personal information may be processed or stored outside the country where you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
Data Retention
We keep personal information only for as long as reasonably necessary for purposes such as:
- Processing and maintaining orders.
- Providing customer support.
- Handling returns and refunds.
- Meeting accounting and tax requirements.
- Preventing fraud.
- Resolving disputes.
- Meeting legal obligations.
When personal information is no longer required, it may be deleted, anonymized, or securely disposed of.
Children's Privacy
Olivetta sells products that may be intended for children. However, our website, checkout, and purchasing services are intended for adults, parents, guardians, or other individuals legally permitted to make purchases.
We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at support@tryolivetta.com.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of third-party services before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, or legal requirements.
When changes are made, the updated date at the top of this page will be revised.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact:
Email: support@tryolivetta.com
Phone: +34 632 961 048