Shipping policy

We ship Olivetta orders to most countries worldwide. Tracking is provided for shipped orders whenever available.

Order Processing

Orders are normally processed within 1–3 business days. Order cutoff time: 2:00 PM ET (Eastern Time). Orders placed after 2:00 PM ET begin processing on the next business day.

Business days are Monday through Friday, excluding public holidays. Please note that order processing time is separate from delivery time.

Estimated Delivery Times

Estimated delivery times after dispatch:

  • United States: 7–10 business days
  • Canada: 7–10 business days
  • European Union: 7–10 business days
  • United Kingdom: 7–10 business days
  • Australia & New Zealand: 7–10 business days
  • Latin America: 7–12 business days
  • Other supported countries: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, customs, weather, holidays, or other circumstances outside our control.

Shipping Costs

Current standard shipping rates include:

  • United States: $3.99 
  • Canada: $6.00 
  • United Kingdom: £4.00 
  • Australia: $6.00 
  • New Zealand: $8.00 
  • Most supported European Union destinations: FREE tracked shipping 
  • Spain: €6.99 

For other supported destinations, the exact shipping cost will be displayed at checkout before payment.

Optional insured or shipping-protection services may also be available at checkout for an additional fee. The exact cost may vary depending on the destination and local currency.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

If these charges are not collected at checkout, they are the responsibility of the recipient.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If you need to update your address, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

For further assistance, contact us at support@tryolivetta.com with your order number.

Contact Us

For shipping questions, contact:

Email: support@tryolivetta.com
Phone: +34 632 961 048
Customer Support Hours: 9:00 AM–5:00 PM ET, 7 days a week