Terms of service
Last updated: September 18, 2026
Welcome to Olivetta. This website, tryolivetta.com, is operated by Lead3 NET, SL under the Olivetta brand. By using our website or placing an order, you agree to these Terms of Service.
1. Business Information
Olivetta Operated by: Lead3 NET, SL
Registration Number / NIF: B19899590
Address: Calle Jiménez e Iglesias 10, 4C, 28903 Getafe, Madrid, Spain
Email: support@tryolivetta.com
Phone: +34 632 961 048
2. Products and Pricing
We aim to keep product descriptions, images, prices, and availability accurate.
Prices may change without notice. If an error occurs in product information, pricing, or availability, we may correct it before fulfilling an order.
3. Orders
By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.
We may cancel or limit an order in cases such as suspected fraud, payment issues, product unavailability, or incorrect pricing. If a paid order is cancelled, any amount due will be refunded to the original payment method.
4. Payment
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Payment options shown at checkout may vary by country or device. Payments are processed securely through Shopify Payments, PayPal, or other available payment providers.
5. Shipping
We ship to supported destinations including the United States, Canada, Europe, the United Kingdom, Australia, New Zealand, Latin America, and other international locations. Processing times, estimated delivery times, and shipping information are provided on our Shipping Information page. Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, or other circumstances outside our control.
Customers are responsible for providing a correct shipping address.
6. Customs and Import Charges
International orders may be subject to customs duties, taxes, VAT, or other fees charged by the destination country. Where these charges are not collected at checkout, they may be the responsibility of the customer.
7. Returns and Refunds
Returns, refunds, damaged items, and eligible return periods are handled according to our Returns & Refunds Policy. Please review that policy before making a purchase.
Refunds, when approved, are generally returned to the original payment method.
8. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@tryolivetta.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.
9. Website Use
You may not use our website for unlawful purposes, fraudulent activity, unauthorized access, harmful software, or infringement of another person's rights. We may restrict access where necessary to protect our customers, website, or business.
10. Intellectual Property
Website content, branding, graphics, images, and other materials may be owned by or licensed to Lead3 NET, SL – doing business as Olivetta.
You may not reproduce, distribute, or use our content commercially without permission unless allowed by law.
11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and use personal information.
12. Governing Law
These Terms are governed by applicable Spanish law. Customers in other countries may also have mandatory consumer rights under the laws of their place of residence.
Nothing in these Terms is intended to remove consumer rights that cannot legally be waived.
13. Changes to These Terms
We may update these Terms from time to time. Any updates will be published on this page together with a revised “Last updated” date.
14. Contact Us
For questions about these Terms or your order, contact:
Business Name: Lead3 NET, SL – D/B/A – ( Olivetta )
Business Address: Calle Jiménez e Iglesias 10, 4C
28903 Getafe, Madrid, Spain
Email: support@tryolivetta.com
Phone: +34 632 961 048
Business Hours: 9AM-5PM EST 7 days a week